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General information

Advance payment
If you like, you can make an advance payment on existing bookings; it must be received no later than three days before arrival. Please note that any bank charges will not be covered by us. Our bank details: IBAN: DE26 6809 0000 0018 6223 00 / BIC: GENODE61FR1


will be ready for you in your room

Bavarian curling

can be played on our in-house curling rink

Beach bag

will be ready for you in your room

Bicycle hire

Mountain bikes are available for free. Please ask at reception.


Please note that when booking we can confirm the room category, but not a specific room number or a specific floor. However, we are happy to accept your requests and always aim to take them into consideration.


7:30 am to 10:30 am


Cancellation policy
After a room reservation is confirmed by our guests, we will hold a room for them. In the event of cancellation, short-term changes or early departure, we reserve the right to charge for the loss we incur. Cancellations made up to eight days before the arrival date are free of charge; between seven and four days, we charge 50%, and within three days, it is 80% of the agreed price. In the event of an early departure or a non-arrival, 100% will be charged. We recommend that you arrange a travel cancellation insurance policy!


On the day of departure, the checkout time is 11 a.m. When checking out, both the room key card and the Hochschwarzwald Card are to be returned.


The rooms are available from 3 p.m. on the day of arrival.

Coffee and cake

12 pm to 6 pm in the restaurants and on the terrace.


6.30 pm to 8.30 pm

Dogs are not permitted anywhere in the hotel!


guests will be expected to dress appropriately in our restaurants.


All rooms have power sockets. International adapters can be borrowed from reception.


If required you may rent a garage for the duration of your stay for 15 euros a day. Bitte reservieren Sie Ihre Garage vor Ihrer Anreise.


All rooms are equipped with a hairdryer.

Half board
For half-board bookings, a table in our restaurant is automatically reserved for you. You are welcome to notify our reservation service of your desired time before your arrival; please call 07651-805 402. We kindly ask that you take your table in the restaurant by 8 p.m.


Hiking maps can be borrowed from the reception.

Hochschwarzwald Card
For stays of two nights or more you will receive the Hochschwarzwald Card as an additional service to our own services upon arrival from our external partner. Further information about the Hochschwarzwald Card can be found on the homepage.


We offer you free Internet access via W-LAN. This service is available in the lobby, the bar and lounge, and in all meeting rooms and rooms. Our restaurants and the entire spa are Wi-Fi free zone to guarantee our guests the highest level of tranquility.

You can use buses and trains free of charge in the Southern Black Forest. Upon arriving, you will receive the KONUS guest card at our reception. It is valid for the registered period of your stay on all bus and rail routes, and only applies for second-class travel. IC and ICE trains as well as mountain railways are not included in this offer. The KONUS guest card is only valid with a photo ID. Children under six years of age travel free of charge.

Leisure Activities

The reception would be happy to assist you with ideas and tips when planning your holiday.



11.30 am to 1.45 pm


Free parking is available in our hotel parking area. Simply pull a parking ticket at the entrance; it will be validated at no cost. For longer stays, you will receive a long-term parking ticket at the reception. Depending on availability, we are happy to reserve you a garage for €15.00 per night.

Payment methods

We accept cash and VISA, MasterCard, Debit Card (EC-Card)


Pets are not allowed.


The reception staff will be happy to post any letters or postcards for you. You can also buy stamps at reception.

All prices are in euros and include VAT (7% for overnight stays and 19% for all other services).

Quiet time

1.00 pm to 3.00 pm and 10.00 pm to 7.00 am

Reservations Department

Our reservations hotline is available for your from Monday to Friday from 9am until 5pm with the number +49 7651 805-402
Please reserve via email at


Opening times from 11.30 am to 1.45 pm (NOTE: Currently only Vesperkarte from 12 pm to 1.45 pm) and from 6.30 pm to 8.30 pm.

All rooms are equipped with a bath and/or shower, toilet, hair dryer, bathrobe and terry slippers, minibar, safe, satellite TV, and telephone; some have a balcony or terrace.


opening times 12 am to 8 pm. Children under 14 years are not allowed in the sauna.



On the Feldberg and in the other surrounding ski areas. Transfer with the public transport ski bus - bus stop at the hotel.


cross country ski-tracks can be found close to the hotel.


will be ready for you in your room.


We are a non-smoking hotel. The legally enforceable smoking ban applies throughout the entire hotel building.

Swimming pool

Opening times from 8.00 am to 8.00 pm. Swimwear required.


We can order a taxi and ring you in your room when it arrives.


can be hired from reception

Toboggan run

can be found near the hotel.


Are laid our ready for you in your room.

You can get bathing and sauna towels from the bathing complex.

Travel Cancellation Insurance 


We do not offer vegan food; for vegetarians, there are alternatives available at noon and in the evening.

Visitor’s tax

For adults as well as young people aged 16 and over, there is a visitor’s tax of €2.70 per person and day of stay. The charge for children and teenagers from six to 15 years of age is €1. (Titisee-Neustadt visitor’s tax statute from January 1, 2017).   

Wake-up call

Please request this at reception   


We will be happy to wash and iron your clothes (costs extra).

Wellness/Beauty program
The beauty farm "PureWellness Christine Homburger" (external partner, in-house) offers a wide range of beauty treatments and massages. The entire offer can be found on the page Appointments and advice under phone number +49 7651 933344